How to Reset MyTax Password Malaysia 2026 — Forgot Password Guide
Step-by-Step: Reset MyTax Password Online (5 Minutes)
This method works if your registered email or phone number is still accessible. Most users fall into this category.
Open your browser and navigate to the MyTax portal. Confirm the URL is mytax.hasil.gov.my — not the old ezhasil.hasil.gov.my portal. Look for the login box with "Nombor MyKad / No. Pengenalan" field.
Look for the link below the login button. Do not attempt to guess your password — MyTax locks your account after 5 consecutive wrong attempts, requiring a phone call to LHDN to unlock.
Type your 12-digit MyKad number with no dashes or spaces. Example: 900101011234 (not 900101-01-1234). Click Submit.
MyTax shows two options — your registered email (partially masked) and your registered phone number (partially masked). Select whichever you currently have access to. If your phone number changed last year, choose email.
Check your inbox or SMS. The OTP expires in 5 minutes. If you don't receive it after 60 seconds, click "Resend OTP." Check your spam folder if using email. Gmail users: check Promotions tab.
LHDN requires: minimum 8 characters, at least 1 uppercase letter (A–Z), 1 lowercase letter (a–z), 1 number (0–9), and 1 special character (e.g. @#$%!). Example: Tax2026@Pass. Do not reuse previous passwords.
Return to the login screen. Enter your IC number and new password. Once in your MyTax dashboard, navigate to e-Filing → Borang BE → Tahun Taksiran 2025 to file your tax return.
No Access to Registered Email or Phone? — Visit LHDN Branch
If the email or phone number shown is outdated (e.g. old employer email, previous phone number), you cannot reset online. You need to update your contact information first.
| Step | Action | Time Required |
|---|---|---|
| 1 | Visit any LHDN branch (not just your registered branch) | — |
| 2 | Go to "Kemaskini Maklumat" (Update Information) counter | — |
| 3 | Bring: original MyKad + photostat copy | — |
| 4 | Request update of email and mobile number | 15–30 min |
| 5 | Same day: go home and reset password online (Method 1 above) | 5 min |
Account Locked After Wrong Password Attempts
MyTax locks your account after 5 consecutive wrong passwords. If locked, do NOT use the Forgot Password feature — it won't work on a locked account. You must first unlock the account.
| Unlock Method | How | Estimated Wait |
|---|---|---|
| Auto-unlock (some accounts) | Wait 30 minutes, then try Forgot Password | 30 min |
| LHDN hotline | Call 1800-88-5436, provide IC number, request unlock | 15–60 min (long queue in April) |
| LHDN branch (fastest) | Visit in person with IC, go to helpdesk counter | 30–90 min (same day) |
| LHDN email | Email maklumbalas@hasil.gov.my — response in 1–3 working days (too slow for April 30) | 1–3 days |
Common Error Messages and Fixes
| Error Message | Cause | Fix |
|---|---|---|
| "Nombor IC tidak ditemui" (IC not found) | You may not have a MyTax account yet | Register via e-Daftar first at mytax.hasil.gov.my |
| "OTP tamat tempoh" (OTP expired) | More than 5 minutes passed since OTP was sent | Click "Resend OTP" and enter immediately |
| Password not accepted | Doesn't meet complexity rules | Must include uppercase + lowercase + number + special char (@#$% etc) |
| "Akaun dikunci" (Account locked) | 5 failed login attempts | Call LHDN 1800-88-5436 to unlock |
| OTP not received | Email in spam / old phone number | Check spam/promotions folder; if phone changed, choose email OTP |
| Login fails after reset | Browser autofill using old password | Clear autofill or use incognito/private browsing mode |
How to Find Your Income Tax File Number
Some users are asked for their income tax file number (SG number) when resetting. Here is where to find it:
| Where to Find | Location |
|---|---|
| Form EA from employer | Box labelled "No. Cukai Pendapatan" — format SG XXXXXXXXXXXXXX |
| Previous LHDN notice letter | Top right of any taksiran/assessment letter |
| Previous tax return acknowledgement | PDF confirmation email from LHDN when you filed last year |
| LHDN hotline | Call 1800-88-5436 with IC number — they will confirm your file number verbally |
| LHDN branch | Any branch, bring IC, ask for "no fail cukai pendapatan" |
Important Deadlines — Don't Miss These
| Deadline | Date | What Happens If Missed |
|---|---|---|
| e-Filing submission (Form BE) | 30 April 2026 | Grace period to 15 May; after 15 May → 10% Section 103 surcharge on tax due |
| Tax payment | 30 April 2026 | 10% surcharge applies immediately after 30 April — NOT extended by grace period |
| Amendment of filed return (Form BE) | 31 July 2026 | After 31 July, amendments require LHDN written request |
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Frequently Asked Questions
How do I reset my MyTax password in Malaysia?
Go to mytax.hasil.gov.my, click 'Forgot Password' below the login button, enter your MyKad (IC) number, then choose your OTP method — registered email or registered phone. Enter the 6-digit OTP within 5 minutes and create a new password. The process takes about 3–5 minutes if your registered email or phone number is still accessible.
What if I no longer have access to my registered email or phone?
If your registered email or phone number is no longer accessible, you cannot reset your MyTax password online. You must visit your nearest LHDN branch in person with your MyKad. Go to the 'Kemaskini Maklumat' (Update Information) counter, request to update your email address and phone number, and bring a copy of your IC. Once updated (same day), you can reset your password online. LHDN branch hours are Monday–Friday 8:00 AM – 5:00 PM.
My MyTax account is locked after too many wrong passwords — what do I do?
MyTax locks your account after 5 consecutive failed login attempts. To unlock: (1) Wait 30 minutes and try again — some accounts auto-unlock. (2) Call LHDN helpdesk at 1800-88-5436 (Monday–Friday 8 AM – 5 PM) to request manual unlock. (3) Visit your nearest LHDN branch with your IC. Unlocking via phone usually takes 15–30 minutes during non-peak hours. During April, expect long waits — visiting in person at non-peak hours (before 9 AM) is faster.
I reset my password but still can't log in — what's wrong?
Common causes: (1) Wrong IC format — enter without dashes (e.g. 900101011234, not 900101-01-1234). (2) New password not meeting complexity rules — must have 8+ characters, at least one uppercase, one lowercase, one number, and one special character. (3) Using old cached password in browser autofill — clear browser cache or use incognito mode. (4) Account still locked — call LHDN helpdesk to confirm status. (5) Logging into wrong portal — ensure you're at mytax.hasil.gov.my not ezhasil.hasil.gov.my (old portal).
How do I find my income tax file number (SG number)?
Your income tax file number starts with 'SG' followed by 12 digits (e.g. SG 1234567890123). You can find it on: (1) Your Form EA from your employer — it appears as 'No. Fail Cukai Pendapatan Pekerja'. (2) Any previous LHDN notice or taksiran letter. (3) By calling LHDN at 1800-88-5436 with your IC number. (4) By visiting any LHDN branch. Note: If you've never registered with LHDN before, you don't have a file number yet — you need to register via e-Daftar first before you can use MyTax.
Can I reset my MyTax password using my phone number instead of email?
Yes — when resetting your password, MyTax gives you two OTP options: (1) Email OTP — sent to your registered email address, (2) SMS OTP — sent to your registered mobile number. Choose whichever you can access. The OTP is valid for 5 minutes. If you registered multiple years ago, double-check that your mobile number has not changed — if it has, use the email option, or visit LHDN to update your phone number.
Is there a way to reset MyTax password after the April 30 deadline?
Yes — MyTax password resets are possible year-round, not just during tax season. However, note that if you miss the April 30 e-Filing deadline (or May 15 grace period), LHDN imposes a 10% Section 103 surcharge on any outstanding tax. So resetting your password TODAY is critical if you plan to file before April 30. The filing deadline for e-Filing (BE form) with grace period is May 15, 2026, but the payment deadline remains April 30.