SmarterPik ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit smarterpik.com (the "Site"). This policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA, Act 709).
1. Information We Collect
We collect information in the following categories:
a) Usage and Analytics Data (automatically collected)
When you visit the Site, we automatically collect certain technical information through Google Analytics 4 (GA4), including:
- Pages visited and time spent on each page
- Referring website or search query that brought you to the Site
- Browser type, device type, and operating system
- General geographic location (country/city level — not precise location)
- Interactions such as link clicks and button clicks
IP addresses collected by Google Analytics are anonymised. We do not collect or store your full IP address. This data is used in aggregate form only and is not linked to any personally identifiable information.
b) Affiliate Link Interaction Data
When you click an affiliate link on our Site, we record the click event for commission tracking purposes. This data includes the affiliate tag, the destination URL, and the page you clicked from. This data is processed by our affiliate network partner (Involve Asia) and is subject to their privacy policy. We do not receive any personal data you submit to third-party financial institutions after following a link from our Site.
c) Contact Form Data (if applicable)
If you contact us via our contact form or by email, we collect your name and email address solely for the purpose of responding to your enquiry. This information is not used for marketing and is not shared with third parties.
2. Cookies
We use the following cookies:
- Google Analytics cookies (_ga, _ga_*, _gid): Used to distinguish unique visitors and track site usage. These cookies expire after 2 years (_ga) or 24 hours (_gid).
- Affiliate tracking cookies: Set by our affiliate network (Involve Asia) when you click an affiliate link to attribute any resulting commission. These are subject to the third-party network's cookie policy.
We do not use cookies for advertising, retargeting, or profiling purposes. We do not place cookies to identify you personally.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect site functionality. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To understand how users interact with our Site and improve its content and usability
- To track affiliate link performance for commercial purposes
- To respond to enquiries submitted through our contact form
- To monitor and maintain the security and performance of our Site
- To comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Third-Party Processors
We engage the following third-party services that may process data on our behalf:
- Google Analytics 4 (Google LLC) — website analytics. Data processed in the United States under Google's standard contractual clauses. Google Privacy Policy →
- Involve Asia — affiliate network for commission tracking. Involve Asia Privacy Policy →
Each third-party processor is responsible for the data they handle under their own privacy policies. We encourage you to review their policies.
5. Data Retention
Google Analytics data is retained for 14 months from the date of each session, after which it is automatically deleted from our reporting view. Contact form enquiries are retained only for as long as necessary to resolve your query, typically no longer than 12 months. We do not store financial data or payment information of any kind.
6. Links to Third-Party Sites
Our Site contains links to third-party websites, including financial institutions and product providers. Once you leave our Site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policy of any site you visit.
7. Children's Privacy
This Site is not directed at persons under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us so we can remove it promptly.
8. Your Rights Under the PDPA 2010
Under Malaysia's Personal Data Protection Act 2010, you have the following rights in respect of any personal data we hold about you:
- Right to Access: Request a copy of personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete personal data
- Right to Withdraw Consent: Withdraw consent to our processing of your personal data (where processing is based on consent)
- Right to Limit Processing: Request that we limit or cease processing your personal data in certain circumstances
To exercise any of these rights, please contact us. We will respond within a reasonable timeframe and in accordance with our legal obligations.
9. Data Security
We implement reasonable technical and organisational measures to protect information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and accept no liability for breaches that are outside our reasonable control.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page periodically. Your continued use of the Site after any changes constitutes acceptance of the updated policy.
11. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Malaysia, including the Personal Data Protection Act 2010 (Act 709).
12. Contact Us
For any privacy-related questions, requests to access or correct your data, or to lodge a complaint, please contact us. We will do our best to address your concern promptly and fairly.